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New York 8460 Rockville
Ave. Greenville, NC 27834

Opening Hours

Mon-Fri: 08:30 - 20:00
Sat-Sun: 10:00 - 18:00

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Mobile: +73 099 321 312
Email: 18503160531@163.com

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Protecting the little joys of our furry friends

When our furry companions come into our lives, it’s not just a fleeting presence, but a warm, mutual journey. They may not understand complex words, yet with their eyes full of trust and silent closeness, they fill every empty corner of life with tenderness. We carefully select each pet product—not merely to meet daily needs, but to weave deep affection and care into every moment of their eating, playing, resting, and sleeping. May these small, precious moments protect our little ones as they grow healthy and free, making the time we spend together gentle and enduring.

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Frequently Asked Questions

Q: Customers report that pet toys are easily chewed and broken, resulting in loose fragments, raising concerns about accidental ingestion and injury. How should this be addressed?

A: Prioritize sourcing thick, food-grade materials designed to withstand chewing; clearly indicate on product pages the suitable pet size and chewing strength, differentiating between puppies/adult dogs and small/large pets.

A: We prioritize selecting paper products with sufficient weight and solid ink. We inspect the quality of the received products. The details page shows real photos, and we do not use overly beautified online images. Products with quality defects are sold at discounted prices or directly scrapped, and they do not enter normal orders.

A: The communication language should be gentle, empathetic, not pushy or perfunctory; use restrained and comforting words, avoiding harsh language; patiently listen to the customers’ demands, provide convenience within a reasonable range, and do a good job in calming their emotions.

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